#oneaday Day 367: Acknowledge, Align, Assure

Customer service is something that you would think we'd have nailed at this point. So why is it that everyone dreads having to contact an organisation's support department? It is, of course, because we emphatically have not nailed it.

I'd like to tell you the saga of my Ikea chair. One of the legs broke on it a few weeks back, so I've been attempting to get it replaced under its guarantee — something which shouldn't be a problem. So I contacted the support department through their chat facility — there's no means of emailing them, and I do not like talking to people on the phone — and, after several minutes of attempting to make the stupid AI chatbot understand what it was I was enquiring about, I was transferred to someone that was supposedly a human being.

I explained to the person that the chair leg had broken, and that the problem was with the point where the leg attached to the chair's base. As such, I needed the base of the chair replacing rather than the leg itself.

It was at this point that I first ran into a phenomenon that I'm sure you've all encountered at some point in the recent past: the Acknowledge, Align, Assure approach to customer service. I first became aware of this when I worked at the Apple Store between 2007 and 2009, and it still appears to very much be standard practice when dealing with any large corporation today.

Here's how it works. You explain your complaint. The person you complain to then repeats your complaint back to you verbatim, which is them Acknowledging there is a problem. They then say something along the lines of "I'm sorry" or "I understand that this might be frustrating", which is them Aligning with your viewpoint, attempting to demonstrate that they empathise with your plight. They then tell you what they are going to do, and Assure you that everything is going to be all right.

This happened by the book in my first contact with Ikea's support agency. The person on the other end of the chat said that they were sorry my chair leg had broken, and that the problem was with the point where the leg attached to the chair's base, and that I needed the base of the chair replacing rather than the leg itself. They explained that they understood how frustrating this must be, and then told me that a replacement would be with me within 14 working days.

Just to ensure that I wasn't about to be sent nothing but a chair leg in the post within 14 working days, I reiterated very carefully and clearly that the problem was with the chair's base, and that that was the part which needed replacing. I was told "don't worry" and that everything would be resolved within 14 working days.

At some point within the next 14 working days, I received a small package through the post from the Netherlands. Inside the package was a single chair leg.

Of course, I immediately contacted support again, and told them the situation. I was once again told how sorry the chat operator was that I had been sent a leg and not the whole chair base that I had asked for, and that they appreciated how frustrating this may be. I was told once again "don't worry" — those exact words — and assured that the base of the chair would be with me within 14 days, that it would be coming via DHL and that I would get a phone call the morning it would be arriving.

Another 14 working days passed. I received no further packages from the Netherlands, no phone call from DHL, and indeed no indication whatsoever that anything had been done at all. So today I got back on the chat and asked to know what on Earth was going on.

After telling me how sorry that they were that the chair on my leg was broken, and that I needed the base of my chair replacing, and that I had been sent nothing but an individual replacement leg of the chair and no indication that a new chair base was, in fact, on the way to me, and explaining how they understood how frustrating this was, they were about to assure me that everything was okay before I stopped them.

"Just please replace the entire chair if that's easier," I said.

They are coming on Wednesday to pick up the old chair and provide me with a new one. At least, that's what's supposed to be happening, anyway. We shall see whether or not that actually happens.

The thing with Acknowledge, Align, Assure is that it's one of those things that looks and sounds perfectly fine in theory and when you're training people, but in the real world it comes across as insincere and patronising. Surely, you'd think, who wouldn't want to feel like the person manning the support channels wasn't on your side? Having them say they understand how frustrating things are humanises them, surely, and thus that makes them more likely to be believed when they offer assurances that everything is, in fact, going to be all right when it emphatically is not.

I understand why it happens. It's because of corporate policy and procedure, and it is primarily there to protect both the company and the individual support agent. In theory, it prevents the support agent promising things the company will not be able to fulfil, and it ensures the support agent themselves is not held responsible as an individual if something goes wrong amid the process.

But it's completely and utterly dehumanising for everyone involved. There's a reason why people still like going to little, local mom-and-pop shops, and that's because that's where you get real customer service; that's where you get people being genuine, where you feel like they really want to help you and ensure that you walk away happy. Because while a single unhappy customer is a drop in the ocean for a huge corporation, for a small, local company it could be the difference between life and death.

Ikea, Apple and any number of other huge corporate entities obsessed with policy and procedure aren't going to change their ways any time soon, and I don't have any particularly comforting words about that. I guess the ideal answer is that we all make a commitment to shopping with small, local businesses rather than multinational corporations — but I think we all know that simply isn't possible for a lot of us, for one reason or another. It sucks, but it is the world we've inadvertently created for ourselves, so now we have to live with it.

I'm sorry that it sucks and that it's the world we've inadvertently created for ourselves, so now we have to live with it. This must be very frustrating. But please don't worry.

Because nothing is going to get any better, ever. Happy Monday!

Want to read my thoughts on various video games, visual novels and other popular culture things? Stop by MoeGamer.net, my site for all things fun where I am generally a lot more cheerful. And if you fancy watching some vids on classic games, drop by my YouTube channel.

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#oneaday Day 366: Bardic Investigations

I have now watched roughly half of the complete run to date of Shakespeare and Hathaway: Private Investigators, and I'm still really enjoying it. It's low-effort TV but not in an "insulting to your intelligence" sort of way; more that it's quite gentle in terms of both it's dramatic and comedic aspects.

A good example of this is the fact that in the 21 episodes I've watched so far, there hasn't been a single fight scene, and action scenes in general are fairly limited. There's been a few car chases and a number of on-foot pursuits, too, but given the two protagonists are neither exactly in the prime of life, they mostly conclude with them outwitting their quarry rather than taking them down dramatically.

There's no swearing, either. I don't mind a bit of effing and jeffing at all — heaven knows I do it enough around here — but it is nice to watch a show that isn't being particularly tryhard about showing the "gritty" side of life.

In fact, as I noted in my first impressions, Shakespeare and Hathaway is mostly rather cartoonish, or perhaps more accurately, theatrical. Villains are unmistakably evil, with most of them practically twirling their figurative moustaches at every opportunity. Far from making the show cheesy and silly, though, this is one of many things that helps it to be so easily digestible and enjoyable without demanding too much of the viewer.

I'm not saying all TV should be like that by any means, but in an age where I know multiple people who won't start watching a new series if there isn't an analysis podcast running alongside it, it is very nice to watch something that just knows what it is, and which delivers consistent, straightforward entertainment.

An easy recommendation, then, if only for the exchange "What's the first rule of stakeouts?" "…no farting?"

#oneaday Day 365: A year of this

Yes, it appears I have been doing this nonsense (again) for a whole year. And with it, I feel a curious sense of… well, not a lot at all, really. The world, both online and offline, has changed a great deal since the first time I did a daily blogging project, and the purpose of this blog has, by extension — and not necessarily deliberately — changed somewhat, too.

When I started doing #oneaday first time around, it was an attempt to be part of a community. The people who kicked off the "challenge", as it were, were people who I wanted to get to know a bit better, mostly from in and around the games press. Unfortunately, that never really happened, as most of them dropped out pretty early, and some of them actually got rather abusive towards the entire #oneaday project at various points. So that was unfortunate.

I persisted, though. There were other people who decided to get involved that I did enjoy reading the posts of. Several people who I got to know through their posts, and enjoyed interacting with through their comments sections. Out of all of them, I'm not sure any of them even still have their blogs that they started back in the 2010s — I know I've been looking for several of them, and they're just not there any more. I hope they're doing well; it saddens me a little to think that they'd take something they'd created and just cast it aside for one reason or another, but I also understand that today, you often can't be too careful about your "Internet footprint" lest something that seemed innocuous at the time ends up getting dug up to be used against you maliciously.

That's not all, though. There are also a number of people from the anime, manga and video game enthusiast communities who I got to know a few years after I stopped doing #oneaday on a regular basis, and most of them have abandoned their blogs, too. There are a few still knocking around, to be sure, but a lot of the ones I most enjoyed reading and chatting in the comments sections of are simply no longer online at all. Again, that's a real shame; I miss those people, and since our only real point of contact was our blogs, chances are I won't hear from them ever again.

I've spoken before elsewhere about how viewing figures for personal websites are in the absolute toilet these days. I'm lucky to break double figures in views on this site these days, whereas ten years ago I'd maybe get a couple of hundred. Not particularly impressive compared to a commercial site, no, but considering all I do here is waffle on about whatever pops into my head on a given day, I thought it was quite a noteworthy achievement. MoeGamer, as a site with a tighter focus, still gets a decent number of views per day, but most of them are confined to just a few pages and articles, many of which I wrote several years ago and thus successfully acquired the SEO juice for.

As I've also said before, this blog has never been "for" anyone other than myself. I write here because I enjoy writing, because I've always enjoyed keeping a journal, and because I find it a valuable means of expressing myself. The fact that hardly anyone is reading it any more is a shame, sure, but getting people to read this site has never been a priority. If it was, I'd be sharing posts every day on social media, and I just can't be arsed with that.

You see, a post "gaining traction", as Internet vernacular has it, is a bit of a double-edged sword. Yes, it's nice to see people reading your stuff, but it also means that you're likely to run into that particular type of person online who does nothing other than arbitrarily disagree with everything you write. In many instances, one gets the impression that they don't even particularly care what they're arguing about — just that they're arguing. And when something you post online gets viewing figures outside of the circles it normally moves in, you get an exponentially greater number of people like this. And it can be exhausting.

So that's why I'm not too bothered about no-one reading this except me. I derive value from this site from being able to look back at my entries from various different times, and see how I was dealing with particular situations. I enjoy looking back over this semi-permanent record of my own memories, both good and bad. And I feel like I occasionally learn something from reflecting on things that I wrote in the past — both things that I'm proud of, and things that I regret. All of those things helped make me the person I am today, and they're all here on this one site, as a complete reference guide to Pete.

So yeah. I've been doing this daily for the second time, for a year. And I have no intention of stopping just yet. If you happen to be following along, thanks for being a member of an increasingly exclusive club. If you're new here, hi, if you have any questions chances are many of them have been answered at some point in the last three thousand posts. And if you're one of those lapsed bloggers I mentioned earlier, do say hi — it would be great to hear from some of you.

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#oneaday Day 361: Hotel Echo Lima Papa

I don't really need help. I just couldn't think of a heading that I hadn't already used to say that yes, it is monthly hotel visit time again, as I am down to go into The Office for miscellaneous shenanigans tomorrow. Excitingly, we have a new office now, albeit in the same building, and I have no idea where it is, so that will be fun to sort out tomorrow morning.

Annoyingly, the lift at the hotel I normally stay at is broken again (or possibly still broken from last time) so I had to trudge up the stairs with case in tow to get to my room, reminding me quite how unfit I really am. I'm not dead, though, which 8s good, and due to there being no single rooms available for this stay, I'm actually in a double room tonight, so lots of room to sprawl.

Even better, the room has a bath, so I had a nice bath earlier, and I didn't flood the room this time so I could actually enjoy it. So I'll let the hotel off for the fact its lift hasn't been working on my last two visits.

It's a horrible lift anyway. One of those pokey little ones that's basically the size of a cupboard, and claims to be able to house four people but can barely contain one, particularly if the occupant is a larger individual like me. But, still, when it works, it does mean you don't have to climb the stairs, so I've never been too mad at it.

Anyway, I'm off to relax a bit before sleep. I don't really know what's going on tomorrow, but hopefully it shouldn't be too stressful. Then there's the long drive home. Joy.

That's something for Tomorrow Pete to worry about though. For now, Tonight Pete is going to enjoy the last days of the Nintendo Switch ahead of the follow-up arriving on Thursday!

#oneaday Day 360: Lacking in inspiration

After rather longer browsing through the "Random Post" option than I would like, I am no closer to determining what I might want to write about today. So, as ever in scenarios like this, I am just going to start typing and see what comes out. It might be coherent, it might be nonsense; it might be meaningful, it might just be a summary of what happened today. I don't know yet because I haven't written it yet; the only rule is that I'm not going to stop typing to think. No, think, always type.

I published my video on Kathy Rain 2: Soothsayer yesterday. It's done… all right, but this further cements my complete lack of understanding of what "works" on YouTube. Sometimes I'll post something that I feel is completely throwaway and it'll do very good numbers (obscenely good in the case of something like my Super Woden GP 2 video from a while back), then at other times I'll post something that actually had some meaning to me, and it'll struggle to break a hundred views. I think the most galling instance of this happening was back when I covered The Missing: J.J. Macfield and the Island of Memories, a thoroughly interesting game by SWERY65 that really got me thinking and learning some things. It was, in many ways, a very personal video, and it did absolute bobbins performance-wise. But I'm still glad I did it.

My Kathy Rain 2 video isn't exactly "personal" in the same way, but I did enjoy the game enough to want to share it with others, because it was a very good point-and-click adventure, and I hope it does well. But at the time of typing this, it hasn't broken a hundred views yet, and I feel like it's been tough to get people to pay attention to it on socials also.

There are times when this happens where I find myself wondering if I should bother keeping on with things like MoeGamer and my YouTube channel. They're both "work" in a sense, and I could probably have a lot more time to myself to enjoy things if I ditched both of them and just lived my life to enjoy myself.

But the trouble is, I really enjoy doing both of them, and neither of them have ever been about viewing figures. Sure, the occasional payout I get from YouTube is a nice little bit of pocket money (and nothing more) but I don't really do either videos or articles for the sake of making Number Go Up. I do them primarily as means of expressing myself about things that I am enthusiastic about, and to share that enthusiasm with others — particularly people I consider to be close friends.

Now, I've found out to my cost and frustration that there are some people I considered to be close friends who don't give a shit, and have never even tried to give a shit when I shared things with them. So I've just stopped trying with them, and instead I just concentrate on doing these things for my own enjoyment, and perhaps to share with people that I know will appreciate them.

Sure, it might be nice to be able to do YouTube as a living, but would it really? Would it really be nice to have one's income completely beholden to the fickle fates of The Algorithm and the massive variation one can see in viewing figures from one video to the next? Probably not. So that is not — and never has been, really — an angle that I'm pursuing.

Best thing is just to keep these things as hobbies, and if certain people happen to stumble across them and enjoy them, great. If not, at least I have something I can look at myself and be satisfied with — and be content in the knowledge that generative AI hasn't come anywhere near those things I've created, either.

Anyway, I have spent enough time randomly pondering absolute nonsense this evening, so I think it's time to go and unwind with some video games. I think some Castlevania: Lords of Shadow might be in order; I've been playing that a bit for the last week and really enjoying it. Patrick Stewart!

So that's what I'm off to do now. And all my self-imposed commitments are already taken care of well before midnight, too. Look at me, I'm growing.

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#oneaday Day 359: Commenter policy

I've had a few right weirdoes in the comments section of MoeGamer of late, and they are a prime example of why I adopt a fairly strict moderation policy: anyone who hasn't commented before has to have their first comment approved before any of their comments will appear on the site. If I don't approve that initial comment, the words they hammered into their crusty keyboard will not appear on the site.

I think by far the strangest so far was the one who started off talking about nostalgia, but then started banging on about the "globalist agenda" and how modern video games were all basically in service to this. By "globalist agenda", by the way, this person absolutely meant "the Jews", and as such their comment didn't get anywhere even a little bit close to being published on my site. I did mock it a bit on social media, though.

Today I had a guy who got really uppity about me writing about the Game Boy game The Sword of Hope and thinking that it was actually quite worthwhile and interesting. He absolutely could not fathom the idea of someone from well after a creative work had been published not judging it by the standards of its time. He also almost immediately started banging on about "censorship" due to the combination of my anti-spam filter and my aforementioned comments policy, so he did not get let through either.

I have a fairly flawless sense these days of when someone is going to be a pain in the arse in the comments. There's just a certain way that some people come across in text that lets you know they're a dickhead and probably a racist, and thus I have absolutely no hesitation in banishing them to the shadow realm when they happen to stagger into my comments section.

I do the same on YouTube; for all its faults, YouTube has one of the absolute best moderation tools in existence, which is the "Hide User From Channel" option. For the unfamiliar, what this does is effectively "shadowbanning" the commenter from your channel, so their comments don't appear under your videos and you don't get notifications about them… but to their eyes, they're still able to comment as normal. There's a perverse satisfaction in doing this, because you know some of these absolute cretins will be typing out long, obnoxious diatribes about whatever has offended their delicate sensibilities this week, and no-one will ever see them. Again, I have zero hesitation in doing this; if someone bursts into the comments section and the first thing they do is act like a twat, they're going straight in the sin bin.

Life is too short to deal with dickheads on the Internet. Of course, we'd all rather they didn't exist at all, but at least there are plenty of tools with which we can frustrate and repel them. Make good use of them; it's worth the effort.

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#oneaday Day 357: Shakespeare & Hathaway

So, dear reader, you may be wondering: after my frankly unnecessary agonising over whether or not I "should" start watching it, given all the other stuff on my media plate right now, I did, in fact, start watching Shakespeare & Hathaway: Private Investigators. And I'm enjoying it a lot!

For the unfamiliar, Shakespeare & Hathaway (as I shall refer to it hereafter) is a fairly light-hearted crime drama about the unlikely Stratford-upon-Avon-based duo of private detective Frank Hathaway and his partner in crime-solving, Lu Shakespeare. The pair are brought together during the first episode when there is a murder case at Lou's wedding, and they just sort of… stick together after that.

Shakespeare & Hathaway is not a show that concerns itself with small details, such as whether or not Lu would be allowed to work with Frank as an investigator with no experience or qualifications — a quick Google reveals that private investigator licenses are not actually required here in the UK, but they are strongly advised — but rather in simply providing a series of interesting crimes for the duo to solve. And in that, it succeeds pretty admirably.

As with most crime dramas, each episode focuses on a single case. And they're a varied bunch, to be sure. In one episode, the duo are investigating on behalf of an undertaker who has been given 24 hours to live by a pair of sinister hitmen. In another, they look into the case of a boy who has curious blackouts and is convinced that he is going to commit a murder. In another still, a gift shop owner turns up dead after an apparently botched break-in, but something just doesn't quite seem right.

One of the things I really like about the show is how it isn't afraid to be kind of "cartoony", particularly where its villains are concerned. This is a show where the villains don't exactly twirl their moustaches and do full-on evil laughs, but they honestly come pretty damn close on quite a few occasions.

Perhaps it's more accurate (and fitting) to say that the show is rather theatrical, given its setting and title — and the fact that Shakespeare and Hathaway's long-suffering assistant Sebastian is a RADA-trained (but out-of-work, natch) actor. And, yes, he is often convinced to perform (pun intended) undercover assignments that involve him dressing up in elaborate costumes and often playing "characters" that are very different from his rather mild-mannered but camp and sarcastic real persona. The highlight so far was a scene where he attended a cross-dressing bar and made such a convincing woman that he turned everyone's heads — and I suspect more than a few viewers might not have immediately clocked it was him until he opened his mouth, either.

Also, as you might expect given the Stratford setting, the show is riddled with Shakespearean references, both subtle and slap-you-in-the-face obvious. But Bard nerds will be happy.

The show's not going to win any grand awards or be remembered for years to come, I'm sure. But it is an eminently likeable piece of television, featuring a central cast who have good chemistry with one another. This isn't a show about said central cast going through high drama or amazing revelations — at least, it hasn't been yet — but I'm honestly fine with that. Frank is a pleasingly likeable, flawed everyman type — and I appreciate that he's a larger gentleman, played excellently by Mark Benton — while Lu is someone keen to prove her usefulness, yet endearingly ditzy. There's more than a touch of Daisy from Spaced about her in terms of personality and mannerisms.

I'm coming up on the end of the first series, and I've very much enjoyed it so far. If you're a fan of crime drama that doesn't get too grim, and which takes joy in theatrics and comedy, I would comfortably recommend it to anyone. It's not a demanding watch, but it is oddly compelling. And I'm looking forward to watching more!

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#oneaday Day 356: Bellyachin'

Well, I didn't finish Kathy Rain 2. I think I'm on the last "day" of it, though, so I should have it all wrapped up by the end of tomorrow evening, I reckon. I could have probably pushed through it tonight, but I hadn't written this, and I hadn't done stupid social media things that I do every day (the "#365games" tag on Bluesky) and I have had a stomachache all day, so I thought I should probably call it a night.

Of all the aches and pains it is possible for one to experience, few are worse than a lingering stomachache, because while something like an achey back or joints can be at least temporarily relieved by moving around a bit, a stomachache stubbornly sits there and demands your full attention, even when you have a lot of things to do. And I had a lot of things to do today, let me tell you.

It was the Evercade 5th Anniversary Showcase today, during which we revealed two more NEOGEO cartridges, two cartridges from Taito (surely a pleasant surprise for everyone who thought Taito stuff was forever confined to built-in games on specific pieces of hardware), and a single-game cartridge featuring the truly excellent Roguecraft DX, an enhanced and expanded version of a very good (and award-winning!) Amiga game that came out last year.

It was a good show all round, and I think most people were happy. There were the usual moaners and complainers, but I'm pretty much just tuning them out at this point, because 95% of them are moaning and complaining about things we haven't said, just working on doomsaying and assumptions. And when someone's being like that, it's frankly not worth getting involved.

I'm really excited about the stuff we've got coming up this year. It's a relief to have been able to let the cat out of the bag for some of it today, but there's even more coming later in the year that I think people are going to be even more excited and surprised by. Evercade has been going from strength to strength in terms of the quality licenses we've been able to agree each year, and this year in particular is a string of big names. I obviously can't tell you what the unrevealed ones are as yet, but if you're into your retro gaming, you'll be pleased to see them, I can tell you that.

I should probably stop typing before I say anything I shouldn't, and go and lie in bed groaning until this stomachache goes away. It is small consolation that Andie has also been suffering today, suggesting to me that something we both ate yesterday probably wasn't good, likely the burgers we had for dinner. That also, hopefully, means we'll both be feeling better tomorrow. But for now, I anticipate an uncomfortable night ahead, perhaps with a side of thunderous farting. Yes, I could definitely go for a thunderous fart or two right now.

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#oneaday Day 354: Where the hell did the evening go?

It's half past ten at night and I feel like I haven't really "done anything" this evening. Sure, I went and had a bath, and I enjoyed watching Shakespeare & Hathaway: Private Investigators while doing so (then I finished watching it after said bath) but other than that… I have no idea where my evening has gone.

I certainly haven't been sitting staring morosely into space, so that's something, at least. But I'm just a bit confused; I didn't finish work particularly late, and the only other thing I've done this evening is play the piano (long overdue, I need to do that more often) so, I say again, whuh?

Oh well. I guess that just means I better make the most of the remaining time I have this evening, without collapsing into bed at too ungodly an hour, because, after all, I still have to work tomorrow. I am probably going to spend a bit of time playing Castlevania: Lords of Shadow, which I fired up on a whim last night and found myself enjoying quite a bit. Or I might just watch another episode of Shakespeare & Hathaway.

Oh, I did also watch an episode of What We Do In The Shadows earlier, because the fifth season of that is now on BBC iPlayer, so that's another half hour or so accounted for. But I still feel like there's several hours' worth of time missing.

Well, these things happen, I guess, and sitting trying to work out how and why my evening has vanished into the ether isn't going to bring any of that time back. So I might as well stop poncing around here and go and do something enjoyable. Not that this isn't enjoyable in and of itself, of course — I love and respect you, dear reader — but, well, y'know, sometimes you feel like you need to have had some time that was just for you, no-one else. No commitments, no "making content", no monetising one's hobbies. Just enjoyment.

So that's what I'm off to go and do for an hour or two. Toodle-pip.

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#oneaday Day 353: Too much media?

The world can be an overwhelming place for all manner of reasons, and one of the things most likely to overstimulate all of us at one point or another is the sheer amount of media that there is. There is more stuff in the world than one person can reasonably experience in a single lifetime, and most of us likely feel at various times like we're being pulled in multiple directions, the constant threat of Maybe Not Enjoying The Thing You Picked As Much As The Thing You Didn't Pick a common source of analysis paralysis.

Case in point: this evening, I happened to see over Andie's shoulder that she's watching a TV show called Shakespeare & Hathaway: Private Investigators. I can tell from the bits I've watched over her shoulder that I would almost certainly enjoy this show, but is it something that I "should" add to my plate, given I have games on my shelves I haven't played, DVDs and Blu-Rays on other shelves that I haven't watched, and an entire Internet full of possibilities just a click away?

The answer, of course, is "stop overthinking it, and if you think you might enjoy it, watch it". And I think I just might. It's not as if I have to commit to watching it to the exclusion of all else, and it's not as if I have to watch it every day without fail otherwise I'll forget what's going on. As a TV show, it's designed to be inherently "disposable", as horrible as that sounds to say about a creative work; perhaps "transient" is a better descriptor. It's something designed for you to enjoy in the moment, then not think particularly hard about. There are plenty of other TV shows that I've watched in the past that fall into this category — I quite often look back over past entries of this blog and see entries about shows I apparently watched but have absolutely no recollection of whatsoever — and I don't feel too bad about that. I enjoyed them in the moment, which was their purpose.

Not everything needs to have meaning, to be life-changing, or to have a particularly strong and powerful message to deliver. Sometimes entertainment is simply for entertainment's sake, and there's nothing wrong with that.

So y'know what? I think I might just start watching Shakespeare & Hathaway: Private Investigators. It looks like a fun show that I think I will enjoy, and my instincts are usually pretty good on these things. I may not remember it a year or two down the line, but does that really matter? Not at all; if it's enjoyable now, and it helps distract from the shitshow that is life in 2025, bring it on, I say. The planet might have burned down in a couple of years, and when that time comes it's not going to matter one jot what my media consumption habits were.

This isn't even a new problem. For as long as television has existed, people have doubtless agonised over which channel they should watch, or if they should do something other than watching television. That particular problem is compounded for those who had satellite or cable TV, of course, as they had even more choice. And in times before electronic media, were people agonising over which book they should read, which painting they should admire or which sonata they should play on the piano? Entirely possible.

Life is short; much too short to agonise over decisions as ultimately trivial as what you're going to do to entertain yourself of an evening. So if you feel like you might fancy something, just take the plunge and enjoy it. There are no wrong choices. (Well, there are, but that's not the sort of decision we're talking about here.) Taking care of yourself is of paramount importance, and allowing yourself to get trapped into a mental spiral of trying to prioritise things of equal unimportance is a sure-fire way to make yourself miserable.

So, y'know, don't do that. I am going to try and take my own advice here.

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