People love to complain. This is a trait traditionally and historically associated with the British, but it’s most definitely not an exclusively British thing. Perhaps it once was, but it most certainly isn’t any more. And as with so many things, we can probably blame the way in which the Internet has brought people together — something which should, inherently, be a good thing, but which has somehow become corrupted along the way.

As I’ve noted elsewhere, I’m not spending a ton of time on Twitter any more due to a combination of the horrible atmosphere that seeps from every pore of that website and the constant ridiculous changes Elon Musk keeps making on a seemingly daily basis. But occasionally, I can’t help myself from clicking on one of the Trends out of sheer curiosity.

The other day, I happened to see that Evri was trending. Evri, if you’re unfamiliar, is the new name that the courier company formerly known as Hermes decided to adopt for themselves a while back. I don’t know the reasons for the rebrand and honestly I really don’t care, because they’re inevitably absolute bullshit and everyone knows that Evri is “really” Hermes anyway, so it’s largely irrelevant.

However, what I found when looking at the Evri trend was that everyone was complaining about Evri. Everyone had the same stories to tell of parcels being lobbed over their fence, of packages arriving broken or tampered with, or generally some tale of misfortune and woe related to getting their package delivered from this one specific carrier.

Here’s the thing: I’ve never had a problem with Evri or Hermes. I spent a brief period working for them while I was looking for a proper job and I know what it’s like “from the inside” also. While it was a time-consuming, underpaid and largely thankless task for the couriers, it was a reasonably well-run operation in general, and there were various ways in which said couriers were encouraged to do a good job, up to and including being “watched” through the scanny things they’re supposed to carry around with them.

As fortune would have it, for some reason during my brief time with the company I never actually got a scanny thing, so I never had to worry about such things — not that I had anything to particularly worry about anyway. But I digress.

I’m not saying no-one has ever had a problem with Evri or Hermes. But if you were to look at that trend on Twitter, the conclusion it would be easy to come to would be that they were a company that should be absolutely, completely and without doubt avoided at all cost, because literally every delivery they do is the absolute worst possible thing that has ever happened to someone, and they have ruined too many Christmases and children’s birthdays to count.

This is nonsense. While it’s foolish to assume that they’re completely without fault — in any sort of “gig economy” sort of situation, you have a risk of bad apples, but this is also true for more formally structured corporations — it’s also ridiculous to put across the impression that they’re a complete failure that should never be trusted.

It’s just one of many examples of the Internet painting the worst possible picture of something. And I could provide plenty of other examples at this point, but I’ll refrain from doing so for the sake of time.

What I will urge you to do, however, is that if you see any sort of seemingly universally negative reaction towards something — particularly on any sort of standards-free platform such as social media or user reviews — then be cautious. Chances are the thing that is being ranted and raved about is nowhere near as bad as people are trying to put across — because let’s face it, people are a whole lot more likely to complain about something than post about how they had no problems whatsoever with a company or service.

Perhaps we should change our outlook on such things. Perhaps we should start posting positive comments when a company does the right thing and does what is expected of them. Or perhaps that’s ridiculous — after all, a service that is being provided to you conforming to your exact expectations should not be particularly worthy of comment at all, because, well, it’s what you expected.

But then that means the negativity will always win, because the complainers will always speak up, while the satisfied customers will just quietly get on with their day, thinking nothing more of the company they’ve interacted with or the service they’ve received.

Perhaps the answer is just not to listen to anyone and make your own mind up.