Ladies and gentlemen, we are afflicted with a plague of the Information Age. The plague of “Google/the search bar is your friend”. A plague of laziness, if you will, as this is a catch-all response which makes it look like you’re being vaguely helpful and/or knowledgeable when in fact all you’re doing is being an arrogant asshole and trying to get out of answering a question as quickly as possible.

Google is wonderful, of course. It is generally possible to find the information you’re looking for quite quickly, especially if you’re familiar with some of those handy tips and tricks on how to phrase your search query. But sometimes—just sometimes—you want a human response to a question. So you ask people. You might ask them on a forum. You might ask them on Twitter. You might email someone and ask about it.

If you receive one of these emails/tweets/forum posts and instinctively go for the “insert ‘Google is your friend’ template”, I have one request.

Stop it.

Sometimes when someone is asking a question, they don’t just want an answer. They want to open a discussion. They want to find out who knows things so they can get a better understanding of that person or the community. They might be new to the community and unaware that the question has been asked before. Or they might—get this—have already tried Googling it, been confronted with “about 7,190,000 results” in “0.23 seconds” (“how to change a lightbulb”, for the curious) and been understandably intimidated, or unsure which one of the often-conflicting pages to believe.

Okay, “how to change a lightbulb” is perhaps a bad example as there aren’t many pages out there that helpfully inform you that the best way to change a lightbulb is to stick it up your arse and then attempt to fart it into the socket. But take a question about, say, philosophy or a political perspective. Tons of pages out there are biased one way or another, and as such it might not be clear which one is the “correct” perspective. True, asking a person the same question is also open to bias. But at least when you’re dealing with a person, you have the opportunity to question their point of view and for them to justify it.

Actually, instructional “how-to” guides aren’t such a bad example. Let’s say you have a non-standard light fitting, as I did in the bathroom of my old flat. I was unable to work out how to remove the cover for it as I didn’t know what the fitting was called. I posted a photo online and people gave some suggestions. Eventually, I levered it off with the help of a stepladder and a teaspoon. I now consider myself adequately qualified to be able to help someone else in the same position, because surely I can’t have been the only person in the world with a light fitting like that. So if anyone asks me about it, I’m not going to ram their face into Google, which they’ve probably already done. I’m going to give them an answer, even if said answer is readily available elsewhere on the Internet.

If you’re a “Google is your friend”-er, then try taking just an extra minute or two out of your undoubtedly busy schedule to help someone out. You might find they appreciate it, rather than getting arsey about you sounding like a big know-it-all. So stop hiding behind Google and help a brotha/sista out. You might learn something, too.