1151: Twitter Let Me Down (Or: Why I’m Not Going Back)

Let’s recap.

About a month ago, I was the victim of an organised “cyberbullying” campaign on Twitter. (Aside: I hate the term “cyberbullying”, but it seems to be the accepted terminology so I will use it for now.) Members of an Internet-based organisation known as the “GNAA” (NSFW Wikipedia link) started harassing me, attempting to spread slanderous rumours that I was a paedophile, and copying me in on their pronouncements, presumably attempting to get a rise out of me. I blocked and ignored them as is the sensible thing to do in this sort of situation, but still they kept coming.

They started phoning people close to me — specifically, my brother and the owner of Games Are Evil, both of whose phone numbers are stored in the “WHOIS” information for their respective websites. Not just one phone call, either — several, each increasing the intensity of the threats to get the authorities called on me for my supposed (and, I’m sure I don’t have to add, fictional) perversions.

The reason for this group’s attack on me, it transpires, was the fact I had the word “Brony” on my Twitter bio. (“Brony”, for those who don’t know, is the term for adult-age fans of the recent My Little Pony: Friendship is Magic TV show, a group which I identify myself as being a part of. Seriously, that show’s great.) This group had been attacking Bronies for a while and attempting to slander them in similar ways. They were also responsible for a high-profile attack on the social networking/blogging platform Tumblr back in December — said hack was also an attack on the Brony community.

Because this unprovoked assault on both me and my reputation was frightening and unpleasant, I reported it to Twitter. Because it was spilling out of the online sphere and into the “real world” with the phone calls, I also reported it to my local police station. The latter weren’t able to do much about it — I wasn’t really expecting them to be able to, to be honest — but I did at least feel somewhat reassured that I’d done all the things they would have suggested I do in this situation: change my username, block the perpetrators, do not engage with them, let other people know what’s going on. Eventually, the perpetrators tracked down my new username and hijacked my old one, using it to impersonate me with the most obviously fake “this is what a paedophile does” sort of posts you’d ever see.

I reported the impersonation to Twitter as a separate issue, which required me to fax them a copy of my passport at my own expense to prove my identity. (Fax? Seriously?) It took them a few days to respond to this, but they eventually suspended my old Twitter username to prevent it from posting further offensive content in my name; in the meantime, I closed my Twitter account completely.

What I’m particularly disappointed about is Twitter’s handling of the rest of the issue. I reported the problems I had been having back when that original post I linked to was written — mid February — and only received a response last night. The response I received was boilerplate text that simply said there had been no violation of Twitter policy, and that they didn’t mediate in disputes between users. No attempt to address my concerns. No response to the fact that I had clearly laid out a series of tweets that showed an organised — and demonstrably unprovoked — campaign of hate against me. No concern for my wellbeing.

There is a difference between a “dispute between users” or a “difference of opinion” and an organised campaign to victimise someone based on their tastes and preferences. The offenders in this particular case went above and beyond simple name-calling into full-on harassment of not only me, but also my family and friends — and not only on the Internet, but also over the phone. None of this appears to have been taken into account in the month that Twitter’s safety team have had to review this situation. In the meantime, the unpleasant individuals responsible for causing me such upset remain at large and unpunished, free to do it again to someone different for just the same stupid reasons they attacked me.

For this reason, I will not be returning to Twitter as a means of personal communications or social networking. While I appreciate a network of that size is difficult and time-consuming to police, that doesn’t mean that the site’s user safety department should get to just sit back and say “deal with it.” This incident caused me considerable personal distress, and doubtless it upset and confused my family and friends who were dragged into it, too. The complete lack of concern Twitter’s user safety department has shown towards a demonstrable case of organised harassment and bullying means that I do not feel comfortable trusting them in future; consequently, I will not be returning.

I doubt they care, of course; one user is but a drop in the ocean. I felt the need to share my frustration regarding this issue, however. Cyberbullying is a real problem that destroys lives — literally in many cases — and for Twitter to just turn a blind eye like this doesn’t strike me as particularly acceptable.

If you used to follow me on Twitter, please feel free to share this post with any of our mutual friends. I would like to spread the word about this if at all possible.

Thanks, as always, for listening.