Just recently at the day job we’ve been having some Thoughts about using social media for marketing. I won’t go into the details for obvious reasons, and I will note that everything I say here is my own opinion and no-one else’s. But I feel like the age of social media marketing is coming to a close.
To be perfectly honest, I’ve never been on board with social media marketing from a consumer’s perspective. Facebook went from being tolerable to almost unusable once The Brands™ arrived, and it’s only gotten worse year after year. And back when I was an active user of Twitter, I not only didn’t follow any Brands™, I actively went out of my way to block any that ended up in my feed through “promoted” tweets or whatever.
Y’see, I’ve always had the somewhat controversial viewpoint that social media is best used for socialising. I used to actually quite enjoy using Facebook when it was a place to interact with friends. Likewise Twitter used to be a ton of fun when it was just people hanging out and shooting the breeze. But today? Both of those platforms are nigh-unusable for different reasons. And with people jumping ship from both, I struggle to see how their usefulness as marketing tools can continue.
This comes particularly to mind after the recent news that the “live service” game Concord has taken the unprecedented step of not only ceasing its online features, but actively refunding anyone who bought the game just 11 days after it hit store shelves. The writing was already on the wall for it; reports shortly after its launch suggested it had made “just” $1 million and only about 25,000 sales; these might seem like big numbers, but they really aren’t in today’s gaming industry, particularly towards the big-budget end of things, which is the space Concord occupies.
This occurrence got me thinking: how much of Concord’s disastrous launch was down to the troubled landscape of social media today? A few years back, a big game launch like this would be accompanied by a frenzied Twitter campaign in an attempt to drive “organic” (ugh) word-of-mouth promotion. To put it in non-marketing speak, the game itself would post something on social media, then other people would share it, gradually spreading word of the game through shares, replies and retweets.
Today, we live in a world where Twitter is fast becoming a dirty word, as Elon Musk’s “X”, as Twitter is now known, is increasingly becoming prone to the “Nazi Bar Problem“, since his constant bleating about “free speech” and “wokeness” has meant pretty much the only people left there now are some of the absolute worst dregs of humanity imaginable. It’s no longer fun or useful to the vast majority of people who used to hang out there, so a lot of people have jumped ship — either abandoning social media entirely, or moving to alternative platforms such as BlueSky. So one has to wonder how much value there is in marketing to what is rapidly looking like a room full of Nazis.
The same can often feel like it’s true of other platforms that are less of a “problem”. I talked recently about the issues we had attempting to enforce rules more specifically on a Discord I help manage, and it’s hard not to think about that “Nazi Bar Problem”. We don’t have a problem with “Nazis” as such (the few who have shown inclinations in that vague direction have been shown the door) but there are a few people who have become so entrenched that they’re a problem… and it’s honestly making us wonder if the time, effort and mental health expended on said server is worth it.
Can a product or Brand™ survive without social media? The assumption has always been “no”, but like I said above, I’ve found myself actively repulsed by Brand™ presences on social media for the most part, and I’m sure I’m not the only one. Sure, there are some Brand™ accounts that post interesting things — and the one I’m in charge of I try and make an effort to use in such a manner — but are they really adding any value?
I’m not convinced they are. We are living in a peculiar time, and I don’t think anyone quite knows what’s going to happen next.
Want to read my thoughts on various video games, visual novels and other popular culture things? Stop by MoeGamer.net, my site for all things fun where I am generally a lot more cheerful. And if you fancy watching some vids on classic games, drop by my YouTube channel.
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