I popped out earlier in an attempt to 1) clear my head a bit and 2) get something done. Specifically, I went out with the intentions of 1) giving my CV to a temp agency to get a crappy job so I can actually earn some money, since the supply teaching agencies are being useless right now despite repeated poking, and 2) getting something to eat.
Within the space of five minutes, three separate people in three separate establishments had proven themselves to be absolutely useless. In the world’s constant drive to be more efficient, the introduction of “scripts”, turning real people into walking, talking robots, has made even the simplest of tasks an ordeal.
First I walked into Reed, an employment agency. There was no-one at the front desk, which wasn’t an immediately good start. I looked around a bit and eventually a middle-aged woman appeared out of an office at the back.
WOMAN: Hello, can I help you?
ME: Yes, I’m looking for short-term temporary employment.
WOMAN: Oh? How temporary?
ME: Erm… temporary as in “not permanent”?
WOMAN: Tell me about you.
ME: I’m Pete. Here’s my CV. Do you need me to register with you?
WOMAN: (ignoring proffered CV) Here’s what you need to do: You need to go online to our website and register. Then apply for a job and go from there! Okay, thank you! (disappears)
ME: MAAAAAAAAAHHHHH.
Point number 1: I know you can apply online. But via their website, you have to apply for a specific job. I wanted to make myself available for short-term temp positions that I could quit at a moment’s notice in the event of something actually good coming up.
Point number 2: If you want people to apply online, why on Earth do you have a high street presence? It seems that having a publicly-accessible office is completely redundant if the staff refuse to actually do anything for you.
Next, bewildered, I wandered over to Burger King as I fancied one of their sweet chilli chicken sandwiches. I was confronted by a girl who looked about twelve.
ME: Hello. I’d like a sweet chilli chicken sandwich by itself please.
GIRL: I can’t do that.
ME: What?
GIRL: I can’t do that.
ME: No, no, I heard you. Still, what?
GIRL: I can’t do the sandwich by itself.
ME: Sure you can. You just don’t put it in the same bag as some chips and don’t pour me a drink.
GIRL: No, I mean it’s more expensive to have it by itself.
ME: What? That goes against every law of nature.
GIRL: But I can’t do it.
ME: But it gives a price for the sandwich by itself on the board up there. And it’s cheaper.
GIRL: Oh, you mean the sweet chilli Royale? I can do that.
ME: Right. Then let’s do that, shall we?
GIRL: MAAAAAAAHHHHHH.
Pro-Tip, BK: don’t have two things on your menu with almost identical names. It confuses your sales staff. And your customers.
After that, I fancied a coffee. I didn’t get a drink from BK because I specifically wanted a decent cup of coffee. So I wandered over to Costa. Inside, a lemon cupcake glared at me from within the glass case and I decided that yes, that might be a nice accompaniment too. So I wandered up to the counter, only to be confronted by another girl who looked about twelve.
ME: Hi. A medium latte and a lemon cupcake to have in, please.
GIRL: Any cakes or pastries?
ME: I just asked for a lemon cupcake.
GIRL: Oh, right. Is that to have in or to go?
ME: I also just asked for it to have in.
GIRL: Oh, right. A medium latte, right?
ME: Right.
GIRL: And a lemon muffin?
ME: No. A lemon cupcake.
GIRL: MAAAAAAAAAAHHHHH.
When I finally got my coffee, it was accompanied by a lemon muffin, not a cupcake. I didn’t complain, as muffins are more expensive than cupcakes and she only charged me for a cupcake. Take that, The System!
My point is, though, all of these incidents could have been easily avoided by the above people acting like actual human beings rather than robots. It’s unnecessary to have a script to ask people whether they want a cake with their coffee. I have never heard anyone reconsider whether they want a “cake or pastry” after being asked that question. If someone wants a cake (or pastry), they’ll generally ask for it. If they have already asked for it, you don’t really need to ask it again.
The drive to make the world more efficient by standardising everything – including the things employees say – is actually making it more inefficient. So the next time you get asked a stock question by a drone behind a counter, try responding with something they don’t expect. Like this:
COFFEE CHICK: Any cakes or pastries?
ME: Do you like badgers?
COFFEE CHICK: Uhh… is that to have in?
ME: The surreptitiously-garbled mongoose is flatulent in the willow tree.
COFFEE CHICK: Leave before I call the police.
ME: MAAAAAAAAAAHHHHH.