#oneaday Day 976: An Open Letter to the Robot Lady Who Lives in the Sainsbury’s Self-Checkout Machines

Dear Robot Lady who lives in the Sainsbury’s self-checkout machines,

I’m sorry to write to you out of the blue — and so publicly, too — but no longer can I go on with my life and our relationship without saying something.

It’s not you, it’s me. No, wait, it is you.

I know you’re just doing your job. I know you’re just reading the things that the nice people who pay your wages — do robots get wages? — tell you to read, but seriously. I know how to use you by now. I know that I jiggle the things I want to buy over your scanny bit until you go “bip!” and then I put them in a bag, and then I repeat the process until I want to pay. Then I put my card in and type in my number and we’re all done. Then I go home and cook and/or eat the things I’ve paid you for.

This is all fine. You should know by now that I’m fine with this, as indeed are most of the people who avail themselves of your services.

So why are you so needy?

“Unexpected item in bagging area,” you say as I put the item I’ve just told you to expect in said bagging area. “Checking item weight,” you’ll retort as I put an item that isn’t sold by weight into the bagging area. “Approval needed,” you’ll helpfully inform me as I put an age-restricted product into the bagging area.

Why must you do this to me? I came to you because of your promises of efficiency; of not having to wait behind the old grandma who has bought fifteen thousand tins of dog food and a microwaveable corned beef hash; of not having to make small talk with a cashier who has to have a piece of paper taped to their console saying “SAY HELLO, THANK FOR WAITING, ASK HOW THEY ARE” in order to remember how to have a genuine interaction with another human being. I came to you because I thought you could help me and that you could ensure the whole miserable process of shopping in a supermarket is dealt with as quickly as possible. But you taunt me, you wound me by forcing me to stand around waiting for someone in a Sainsbury’s fleece to notice the big flashing red light above my head — that light that seems to imply ha! this person fucked something up! HELP!

Your lack of faith in me is disturbing. Why can’t you trust me? What have I ever done to you? I push all your buttons with loving care and attention and still you can’t trust me. I’ve bought everything from a big slab of meat to a basket full of blind-bag My Little Pony figures from you, so you know I trust you. At least I did. Now I’m not so sure. Now all I want to do as soon as I see you is press your volume button until your voice goes quiet. Still you mock me from your screen, but at least I don’t have to hear your voice any more. At least I don’t have to deal with you talking at me just slightly too slowly and calmly to be comfortable. At least I don’t have to put up with you telling me to do things I’m already doing. Your friends over at Tesco and Asda don’t patronise me anywhere near as much. So why must you mock me, you damnable machine? Why?

We could have had something. Something special. But no. I’m sorry. This is it. No more.

Oh, what am I saying? I know I’ll be back. I always am. I need you. I don’t want to admit it, but I do. Together forever, enraptured in a relationship of mutual disdain, our lives pressing ever onward until our inevitable demise. I might buy some sushi from you tomorrow, or possibly a muffin. It doesn’t really matter. Nothing really matters. Nothing except your cold, heartless slavery to the capitalist machine, and my ever-present need to buy food from you and then eat it.

Regards,

Pete

#oneaday Day 81: Improv Theatre

[Preamble: We listen to stories when we’re kids because they have a soporific effect. There’s no reason why you should stop telling stories when you “grow up”, particularly if you enjoy improvising. This is a story I came up with on the fly at the request of a certain young lady who couldn’t sleep last night, given the stimulus words of “robots”, “clocks” and “cheesecake”. No preparation was involved, hence the total lack of structure and nonsensical, improvised nature of it. But I was quite pleased with the eventual result.]

There once was a robot. His name was Trundlebot, because he wasn’t very good at moving quickly on the wheels he had instead of feet. Trundlebot didn’t mind though, because he was a robot and didn’t know any better.

Trundlebot was the only robot employee at the Grognak clock factory, the first of his kind and something of an experiment for the factory owners. He was made from leftover clock parts and a few electronic gizmos that old Mr Grognak had ordered from the Internet against the express wishes of Mrs Grognak.

The Grognaks’ son, Jeremiah, who was five years old, was fascinated by Trundlebot, but Mr Grognak, still wary of the robot’s unproven track record, didn’t let him too close. But Jeremiah longed to see Trundlebot up close, to look at him, talk to him and see what sort of person he was.

Mr and Mrs Grognak indulged Jeremiah with fanciful tales of what Trundlebot used to get up to before he came to the Grognak clock factory, taking care not to disappoint Jeremiah with the sad truth that Trundlebot was an unthinking, unfeeling machine who knew nothing of human life.

But Jeremiah was unsatisfied with just stories. He wanted to know what made Trundlebot tick himself, so one chilly winter night, he wrapped himself up in the warmest clothes he could find, stole his way downstairs and crept out of the house door and into the grounds of the factory.

The chill wind battered his young face, but it wasn’t far to go. He crept across the courtyard to the front door of the main building and knowing that his father always left it unlocked due to the big iron gates outside, pushed it open slowly and carefully. It was dark inside, but the faint glow of the power-saving lights was enough for Jeremiah to see by. He heard the familiar ticking of the clocks as he walked through the corridors, looking around for what he desperately hoped would be his new robot friend.

He found his way to a door, which he recognised from the times his father had shown him around as the staff’s break room. It was eerily quiet inside, the ticking of the clocks outside a stark contrast to the gentle hum of the fridge that was the only sound in here.

Overcome with curiosity and not really knowing why, he reached for the fridge door and opened it. The bright light from within flooded out, and he shielded his eyes as they adjusted to the sudden change in ambience. The fridge was mostly bare, save for a single plate on the middle shelf which bore a cheesecake, topped with sticky sauce and sweet berries. Jeremiah reached for the plate, then paused for a moment. The cheesecake clearly belonged to someone, but it also clearly hadn’t been touched. Who would leave a delicious-looking cheesecake like that just lying around? He extended a finger and took off just a tiny blob of the sticky crimson sauce atop the cake, and licked his finger. It was as good as it looked, but he knew he shouldn’t touch any more.

He closed the fridge and was about to walk out, when he heard a clattering from outside the break room door. It sounded like someone was coming. Jeremiah didn’t know what to do. The only way out of the break room was through the door he’d come in by, and that was where the sounds were coming from. He looked around frantically and eventually opted to dive under a chair and hope whoever was coming wouldn’t see him. He heard the door open, and a ticking noise, along with what sounded like something being dragged along the floor.

Looking out from under the chair, he saw a familiar set of wheels. It was Trundlebot, but what was he up to?

The ticking robot trundled over to the fridge and jerkily extended one of its arms, yanking the door open rather forcefully. Jeremiah was fascinated. What on Earth was the silly little robot doing in the fridge? He heard the “clink” of metal on porcelain, and it was apparent that the robot was taking the cheesecake out of the fridge. Jeremiah heard the door shut again, and Trundlebot wheeled himself out, apparently oblivious to the young boy’s presence.

Jeremiah followed Trundlebot back through the factory corridors at a discreet distance, to the building’s front entrance and out into the courtyard. Across the courtyard, and into the Grognak household.

Jeremiah didn’t follow the robot in straight away, because he didn’t want to get caught. But after a moment, curiosity got the better of him and he crept in.

Inside, he was astonished to discover Trundlebot had not only set down the cheesecake in the middle of the dining table, but also set three places with plates, knives and forks.

“What are you doing?” said Jeremiah, unable to restrain his childish curiosity, and not even sure if the robot could understand him. The robot, apparently only now becoming aware of the child’s presence, paused for a moment and turned around on his wheels.

“One year since activation,” he said in a raspy metallic voice. “Operator Grognak efficient and kind operator. Protocol dictates giving of gift.”

Of course, thought Jeremiah. Trundlebot had been a part of their life for a year from tomorrow, and he wanted to celebrate.

“Did you make the cake?” asked Jeremiah.

“Affirmative,” said Trundlebot. “Internet recipe. Delia Smith.”

Jeremiah smiled at the robot. He was sure this would be a big surprise for his mother and father, and he looked forward to seeing their faces.

There was a sudden “snark” sound, and a long strip of paper began to emerge from a slot on the front of Trundlebot. Jeremiah took hold of it as it came out, further and further. Eventually, the other end dropped from the slot and Jeremiah picked up the finished article.

It was a banner, printed in red and gold. “THANK YOU”, it said in large friendly letters. Trundlebot raised his arms and Jeremiah, sensing what the robot was thinking, carefully laid the banner across so it looked like he was holding it up.

“Gratitude for assistance,” said Trundlebot. “Now child-unit must engage sleep programme.” Jeremiah nodded, and crept up the stairs to bed.

The following morning, the Grognak family rose early and went down to breakfast. They were astonished to discover Trundlebot standing mutely in their living room, holding a large red and gold “THANK YOU” banner, and a delicious-looking cheesecake on the table.

“Oh my goodness!” said Mrs Grognak. “Did you do all this, Jeremiah?”

Jeremiah peered at Trundlebot, who said nothing. He swore that one of the robot’s eyes blinked on and off briefly, and he smiled.

“Yes,” he said. “It’s Trundlebot’s birthday. So it’s only fair we celebrate it, even if he can’t, isn’t it?”

So they all ate cake and had a lovely breakfast. Trundlebot and Mr Grognak made their way back to the factory and started their day of work.

Jeremiah didn’t hear Trundlebot speak again, but he knew that the silly little robot was more than just old clock parts and mysterious electronics. He was alive, and that made Jeremiah very happy indeed.

The End.

#oneaday, Day 115: Change the Script

I popped out earlier in an attempt to 1) clear my head a bit and 2) get something done. Specifically, I went out with the intentions of 1) giving my CV to a temp agency to get a crappy job so I can actually earn some money, since the supply teaching agencies are being useless right now despite repeated poking, and 2) getting something to eat.

Within the space of five minutes, three separate people in three separate establishments had proven themselves to be absolutely useless. In the world’s constant drive to be more efficient, the introduction of “scripts”, turning real people into walking, talking robots, has made even the simplest of tasks an ordeal.

First I walked into Reed, an employment agency. There was no-one at the front desk, which wasn’t an immediately good start. I looked around a bit and eventually a middle-aged woman appeared out of an office at the back.

WOMAN: Hello, can I help you?

ME: Yes, I’m looking for short-term temporary employment.

WOMAN: Oh? How temporary?

ME: Erm… temporary as in “not permanent”?

WOMAN: Tell me about you.

ME: I’m Pete. Here’s my CV. Do you need me to register with you?

WOMAN: (ignoring proffered CV) Here’s what you need to do: You need to go online to our website and register. Then apply for a job and go from there! Okay, thank you! (disappears)

ME: MAAAAAAAAAHHHHH.

Point number 1: I know you can apply online. But via their website, you have to apply for a specific job. I wanted to make myself available for short-term temp positions that I could quit at a moment’s notice in the event of something actually good coming up.

Point number 2: If you want people to apply online, why on Earth do you have a high street presence? It seems that having a publicly-accessible office is completely redundant if the staff refuse to actually do anything for you.

Next, bewildered, I wandered over to Burger King as I fancied one of their sweet chilli chicken sandwiches. I was confronted by a girl who looked about twelve.

ME: Hello. I’d like a sweet chilli chicken sandwich by itself please.

GIRL: I can’t do that.

ME: What?

GIRL: I can’t do that.

ME: No, no, I heard you. Still, what?

GIRL: I can’t do the sandwich by itself.

ME: Sure you can. You just don’t put it in the same bag as some chips and don’t pour me a drink.

GIRL: No, I mean it’s more expensive to have it by itself.

ME: What? That goes against every law of nature.

GIRL: But I can’t do it.

ME: But it gives a price for the sandwich by itself on the board up there. And it’s cheaper.

GIRL: Oh, you mean the sweet chilli Royale? I can do that.

ME: Right. Then let’s do that, shall we?

GIRL: MAAAAAAAHHHHHH.

Pro-Tip, BK: don’t have two things on your menu with almost identical names. It confuses your sales staff. And your customers.

After that, I fancied a coffee. I didn’t get a drink from BK because I specifically wanted a decent cup of coffee. So I wandered over to Costa. Inside, a lemon cupcake glared at me from within the glass case and I decided that yes, that might be a nice accompaniment too. So I wandered up to the counter, only to be confronted by another girl who looked about twelve.

ME: Hi. A medium latte and a lemon cupcake to have in, please.

GIRL: Any cakes or pastries?

ME: I just asked for a lemon cupcake.

GIRL: Oh, right. Is that to have in or to go?

ME: I also just asked for it to have in.

GIRL: Oh, right. A medium latte, right?

ME: Right.

GIRL: And a lemon muffin?

ME: No. A lemon cupcake.

GIRL: MAAAAAAAAAAHHHHH.

When I finally got my coffee, it was accompanied by a lemon muffin, not a cupcake. I didn’t complain, as muffins are more expensive than cupcakes and she only charged me for a cupcake. Take that, The System!

My point is, though, all of these incidents could have been easily avoided by the above people acting like actual human beings rather than robots. It’s unnecessary to have a script to ask people whether they want a cake with their coffee. I have never heard anyone reconsider whether they want a “cake or pastry” after being asked that question. If someone wants a cake (or pastry), they’ll generally ask for it. If they have already asked for it, you don’t really need to ask it again.

The drive to make the world more efficient by standardising everything – including the things employees say – is actually making it more inefficient. So the next time you get asked a stock question by a drone behind a counter, try responding with something they don’t expect. Like this:

COFFEE CHICK: Any cakes or pastries?

ME: Do you like badgers?

COFFEE CHICK: Uhh… is that to have in?

ME: The surreptitiously-garbled mongoose is flatulent in the willow tree.

COFFEE CHICK: Leave before I call the police.

ME: MAAAAAAAAAAHHHHH.