Tag: empathy

2468: Empathy

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While I’ve worked a number of crap jobs over the years, one positive thing that I do feel I have taken from each and every crap job is a sense of empathy: a feeling that yes, I understand how people who do this every day have it.

Consequently, I find it pretty hard to get mad at people who are just doing their job, sometimes with all manner of obstacles not of their own making in the way.

I try and extend this attitude to everything about life, even those jobs that I haven’t directly done myself; I know what it’s like to have to pay your dues (and indeed am continuing to pay my own dues in the hope that something actually good will happen one day) and, as such, don’t get mad when my order in a restaurant is late, or if a package doesn’t arrive on time, or if someone in customer service isn’t able to help me on this particular occasion.

This doesn’t mean I blindly forgive, obviously; if someone has clearly fucked up somewhere then I’d expect them to be suitably apologetic about it. But the reason for them fucking up in the first place? I might be able to understand that, whether it’s working long hours, working for pay well under what you deserve for challenging, demanding work or having to meet increasingly unreasonable targets from the higher-ups in the company who are completely out of touch with the man on the figurative street.

I like to think this is a generally positive quality in myself, and it’s also one thing that keeps me hanging on when times are tough such as they are at the moment. If nothing else, I am developing “life experience”, coming to understand how all manner of different people experience the world and what they have to put up with from Joe Public.

Joe Public can be an asshole.

Joe Public can, however, also be appreciative of someone who goes out of their way to help them, or someone who does their miserable job with a smile on their face, or someone who simply has a kind and friendly word to share.

I try and fall into the latter category whenever possible, even when it’s tough to do so. To date, my attempts have usually been successful, and even, in a couple of instances, have defused situations of high tension that have arisen for usually stupid reasons.

I derive a small degree of comfort from the fact that every time I do this, I am helping to develop myself as a decent human being. I derive somewhat less comfort from the fact that having empathy for other people is, unfortunately, not a particularly marketable or profitable skill — at least not without expensive training to forge that raw material into something a bit more tangible.

My faith in myself may be at an all-time low thanks to being kicked around repeatedly by all and sundry over the years, but at least I still have this to hold on to, I guess. It’s something. Not much, but it’s something.

1508: Learn Through Play

Learning through play is not just something for pre-schoolers; it’s something you can continue to do throughout your life, and I absolutely love it when you twig that it’s happened.

My earliest memories of genuinely learning something from a video game that wasn’t explicitly an “educational” title came in the mid-’90s when MicroProse was on top form churning out flight sim after flight sim. I learned that the F-19 wasn’t real and the F-117A was; I learned how aircraft carrier takeoffs and landings worked; I learned about the physics of flight — though admittedly, most flight sims that weren’t made by SubLOGIC and subsequently Microsoft didn’t have particularly accurate flight models — and I learned about real-world conflicts around the world, primarily in Libya and the Gulf.

More recently, my love of Japanese games has equipped me with a surprising amount of knowledge about Japanese culture and how people go about things over there. Shenmue taught me to take your shoes off when entering a Japanese person’s house; School Days taught me about saying itadakimasu before starting to eat; Persona taught me about national holidays and the way schools work in Japan. Granted, relatively little of that is what we might term “useful” knowledge (unless, of course, you’re going to live or work in Japan) but it’s still pretty cool to learn it.

My Japanese class this evening showed me that even Final Fantasy XIV has successfully taught me things, primarily through its seasonal events. Currently running, for example, is an event called “Little Ladies’ Day”, which I discovered is actually a real-life Japanese celebration in March known variously as Girls’ Day, Doll’s Day or hinamatsuri. In the questline for the seasonal event in the game, you’re tasked with taking a doll around and showing it to people, and references are often made to it being far too expensive for most people to afford. Coincidentally, the real-life dolls displayed as part of hinamatsuri celebrations are often elaborate creations that are well out of the price range of casual collectors.

This isn’t the first time Final Fantasy XIV specifically has taught me something like this; last month, the Valentine’s day celebrations had a distinctly Japanese flavour about it, too, particularly when it came to the whole “exchanging chocolates” thing. That and the costume you received as a reward for completing the questline there made you look like you were heading off to work at a maid café — no bad thing, indeed.

I find it pretty fascinating to consider video games being used in this way — to passively impart knowledge without you realising it — and am particularly inspired by the prospect this raises of my favourite entertainment medium being a brilliant means of encouraging understanding and empathy between different cultures. The industry as a whole still has a very long way to go with regards to diversity, of course — while it’s possible to learn a lot about Japanese culture through games, you’re less likely to be able to interactively immerse yourself in, say, Middle Eastern or African culture, or even subcultures from closer to home — but I have faith that over time, we will start to see more and more interactive experiences that genuinely have something to teach us, whether that’s knowledge we can actually apply in the real world, or simply a means of better understanding our fellow human beings. That’d be nice, wouldn’t it?