It’s difficult to argue with the fact that, on the whole, life is somewhat better now than it was in, say, the Middle Ages. People live longer, we have more things to do, we are healthier, we have things to keep us entertained and we can travel around pretty much the whole world on a whim.

So, unlike the Middle Ages, where inconveniences tended to be along the lines of “Agatha has consumption” (whatever that is) or “My liege! Thy oxen have run riot throughout the city streets!” or “My, verily that courtesan was riddled with the plague! Farewell, my sweet!”, we now have our own set of things to grind our teeth about. It’s something of a sign of the times. And living in the first world.

Peculiar Bureaucracy

“The bureaucracy is expanding to meet the needs of the expanding bureaucracy,” said Oscar Wilde and possibly some other people as well. And indeed it appears to be true. When it is impossible to cancel one’s broadband contract in advance because “policy states” that they have a 14-day notice period, one naturally points out that it is well above 14 days before one will be leaving one’s property. But no, “policy states” that a 14-day notice period means exactly that: they will turn it off after exactly 14 days. And not only that, they will charge £26 for the privilege of a man flipping a switch.

This is Orange Home, incidentally. Don’t use them. They’re rubbish. And they have stupid policies. To put this in some context, I phoned BT to cancel my phone line the same day and they were quite happy to cancel it more than 14 days in advance.

Companies That Still Use Fax Machines

We’re in the 21st century! We have email on our phones! We have constantly-on Internet connections! We have printers! So why the bloody hell do I need to use a fax machine in order to send a timesheet to you? You know a scanned copy actually looks better than a faxed copy, right? And you can print it out and everything!

My Battery Is Dead

Have you noticed as phones have got more useful and multi-functional that their daily lifespan has shortened significantly? I remember having a shitty old Motorola brick that sent text messages and made phone calls and that was about it—this was pre-Snake days, even—and it would last about five years before needing a charge. Now? I have to budget my battery life.

Hai! This Costs Money!

Remember when stuff used to be free? You used to be able to get extra bits and pieces for games online courtesy of developers and mod communities. (I know you still can.) Now you have to pay to read The Times online.

There are some areas in which this is a good thing. Online journalists should be paid for their work, and if the stuff’s out there for free, then it’s not going to be easy for companies to pay them. But at the same time, that stuff which you pay for needs to be worthwhile.

When you have to pay an extra 50p to pay by card in the Chinese restaurant, or pay 30p to use the toilets at a railway station, you know something’s wrong somewhere.

We Will Get Back To You

Remember when email was mooted as the simple, almost-instant communication method of the future? Have you tried sending an email to your local council recently? “We will get back to you within 10 days.”

That’s a long time. I could have actually gone into the council offices several times during that time period. At least ten times, in fact. Given that my query wasn’t an especially complicated one, would it kill them to quickly turn around a reply? And not a copy-and-paste form response, an actual reply? Even if it’s just “Yes”. I’d be more than happy with that. (Assuming “Yes” was the answer I wanted.)