1237: Is Everything All Right?

Members of the restaurant industry! Be you serving staff or restaurant owner, know this: my meal is just fine, and thus you don’t need to ask me if everything is all right with it. If, on the off-chance, something is actually wrong with my meal, I will attract your attention and explain what the problem is. In the meantime, kindly bugger off and leave me alone.

I know this is an irrational thing to get annoyed about, but it’s not so much the thing itself that I find irritating as it is the reason it happens. Because when your waiter/waitress comes over and asks you if everything is all right with your meal, they are not doing so because they care. They are doing so because their restaurant’s policy is to go and check up on people five or ten minutes after they have started eating, just in case they’re too, I don’t know, shy to bring up the fact that their food isn’t cooked properly.

I give this information from a position of experience, having worked in a few pubs and restaurants back when I was at university. It was simply policy to do this to make it look like the staff cared when in fact all they really wanted was for all the members of the public to go away so they could enjoy a good old-fashioned apple sauce fight in the kitchen.

I think the knowledge of why this happens — to give the illusion of good customer service, rather than simply to provide good customer service — is what makes it particularly infuriating. If I believed at any point that the people attempting to look like they cared about my dining experience actually did care about my dining experience, I’d be fine with it. However, my mind poisoned by my past experiences on the other side of the customer/staff divide, I just can’t see it that way; I just can’t believe that these people really give a toss whether or not my meal is to my satisfaction or not.

It’s the same with going to shops, of course. That innocuous-sounding “is everything all right there, sir?” can usually be translated as “can I sell you anything, sir?” Checkout operators have stickers on their tills reminding them to thank customers for waiting, and to smile at them. And employees of certain fruit-based computer manufacturers’ retail presences have a little “routine” to go through any time they attempt to engage a customer in conversation. (To be fair, in the latter case, it worked quite well, but it’s still a completely “false” interaction with another person — speaking from the script rather than from the heart.)

Pish and balls. I guess I’m just grumpy. It is nearly 2AM after all. I should probably go to sleep. It is Sunday tomorrow, then on Monday I am covering E3 professionally for the first time in a while, albeit still only on the “home front” rather than actually going there. One day… one day.

I’ll leave you with this.